The Crisis Management Lesson from Toyota and GM: “It’s Our Problem the Moment We Hear About It”
Harvard Business Review
MARCH 20, 2014
Crisis management is the ultimate stress test for the CEO and other top leaders of companies. The mantra for all leaders in crisis management must be: “It is our problem the moment we hear about it. GM delayed from 2005, when the issue first appeared, until recently to recall 1.6 Communication Crisis management'
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