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The Case for Investing More in People

Harvard Business Review

In the decade between 2005 and 2015, labor productivity in the US as measured by GDP per labor hour was less than 1% for 7 of the 10 years, according to the OECD. Managed by Q, a cleaning and office services company in New York City, decided to pay employees higher wages than the prevailing market rate. And wages are stagnant.

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Applying Deming Principles at Small and Medium-sized Enterprises

Deming Institute

The most common reasons provided for why the business was not profitable were: starting a business venture which is not well prepared, bad management of the venture, or extremely strong influences of market distortions. I quit my job, and here I am, working only on what I am good at: business quality management.

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