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Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.

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If the SEC Measured CEO Pay Packages Properly, They Would Look Even More Outrageous

Harvard Business Review

As shown in the exhibit below, for each of the years 2006 through 2015 the average total compensation of the 500 highest-paid U.S. executives using ARG numbers was greater than the average total compensation of the 500 highest paid using EFV measures, and markedly so in 2006-2007 and 2012-2015, when the stock markets were booming.

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Why Are Immigrants More Entrepreneurial?

Harvard Business Review

Huffington grew up in Athens and studied in London before starting her career as a politician and media entrepreneur. between 2006 and 2012 had at least one immigrant cofounder. Apart from their success as entrepreneurs, they all share one distinct characteristic: extensive cross-cultural experience. as young adult.

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Buying Gold in the Olympics and in the Global War for Talent

Harvard Business Review

In In 2012, the New York Times published a round-table debate about it. Consider one of the brightest stars in the 2014 winter games, short-track skater Viktor Ahn, who won a gold medal for Russia last week — and three gold medals for South Korea in the 2006 Olympics.

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McDonald’s Has to Do More than Manipulate Its Stock Price

Harvard Business Review

While articles in the media have focused on the impossibility of getting by on such low wages, little attention has been paid to the company’s enormous appetite for stock buybacks. In the period 2006 through 2014, the total pay of McDonald’s CEO varied from a low of $3.6 million in 2014 to a high of $12.6

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Understanding Chinese Consumers

Harvard Business Review

A bottle of 2006 Penfolds Bin 389 cabernet, which costs $37 in the U.S., In 2012, Chinese took 83M foreign trips, up by 18.4% These experiences, along with technology development and social media channels, have helped Chinese consumers become more informed and sophisticated. is about $77 in Beijing. from the previous year.

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An Insider’s Account of the Yahoo-Alibaba Deal

Harvard Business Review

In the media and internet industries, it turns out to be very important when operating in China. All entrants faced a similar set of circumstances and conditions, including unfamiliar laws and customs as well as an array of business challenges – for example, non-Chinese social-media sites are blocked to a greater extent than local ones.