Harvard Business Review

AUGUST 5, 2011

The manufacturer of DVDs was featured in a book on front-line suggestion system, All You Gotta Do Is Ask by Norman Bodek and Chuck Yorke (which I mentioned in a previous post on Toyota's approach to front line improvement). Attrition declined, saving on retraining. Consider the story of Technicolor.

Process 14

Process How To Attrition Operations 14

Harvard Business Review

SEPTEMBER 23, 2015

According to a 2006 SHRM report, increasing employee engagement not only saved one of Caterpillar’s European plants $8.8 million in decreased attrition, absenteeism, and overtime, it also drove a $2 million profit increase and 34% jump in highly satisfied customers. They’re not just being nice.

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

Harvard Business Review

MAY 28, 2015

Webb, who served in the Navy from 1993 to 2006 and radically redesigned the SEAL training course curriculum, graciously shared his insight about what works – and what fails – when effecting a training transformation. . Before we redid the course, SEAL sniper school had an average attrition rate of about 30 percent.

Training 8

Training Education Incentives Leadership 8