Harvard Business Review
APRIL 19, 2011
That meant measuring performance not according to what managers think, but according to what customers say about us every day. Our service margins are up approximately 10% since we started our reinvention, and between 2006 and 2009, U.S. employee attrition was cut in half. Another issue was keeping our new hires happy.
Harvard Business Review
AUGUST 5, 2011
Managers spent a great deal of time on the plant floor watching Norman draw suggestions from the employees while asking questions about the jobs that they were performing. The top management team learned how to structure their time on the factory floor and how to listen. Attrition declined, saving on retraining.
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Harvard Business Review
SEPTEMBER 23, 2015
What would it look like if managers were as polite and nurturing to one another and their subordinates as they are to customers? To bring tending into the light, managers could assess tending across three dimensions: organizational, team, and peer. This advice holds true at work as well. They’re not just being nice.
Harvard Business Review
MAY 28, 2015
Crassly put, leaders and managers get knowledge and education while training and skills go to those who do the work. A member of Seal Team 3, Webb became the Naval Special Warfare Command Sniper Course Manager in 2003. Before we redid the course, SEAL sniper school had an average attrition rate of about 30 percent.
Harvard Business Review
APRIL 29, 2011
grandparents often tag team with their children to care for grandchildren: about half the managers in one study reported having at least one employee caring for family members other than their own children. Annual attrition over 80% is commonplace in just-in-time jobs, with attrition rates as high as 500%. In the U.S.,
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