Chart Your Course

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Success Begins with Quality Customer Service

Chart Your Course

The book “Loyalty Myths,” which was named the Best Business Book of 2006 by review firm Soundview, argues that it’s inaccurate to say it costs five time more to acquire new customers than to retain existing ones. Retention Is Key.

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Top 16 Books for Human Resource and Talent Management Executives

Chart Your Course

This list includes books that have been selected because they are either extremely popular, frequently referred to, or groundbreaking in business literature. It is hands-down the most popular leadership book of all time. The Speed of Trust (2006) By Stephen M. A book that is a favorite among consultants. 6) Synergise.