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Setting Expectations On Behaviors You Value: 5 Pointers

QAspire

Bottom line : You form a strategic reward system when you integrate performance (results) and behavior (how those results were achieved). Check out the round-ups of all posts written in 2010 (in case you have missed any of those or would like to revisit.) Share feedback. I particularly appreciate “instantly Validate&#.

Quality 103
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5 Ways To Build Trust (Lessons from a Conversation)

QAspire

‘Being trusted’ is one of the basic human need, and leaders who fulfill this need early build great relationships with their people. The simplest way to project yourself the way you are is to open up and remain integral. Learning to instill trust has a huge impact on the bottom line.

Blog 155
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The Greatest Risk to Your Business

Coaching Tip

If you’re shaking your head, you’re in the majority – but if you truly want to outshine and outstrip your competitors, if you want to significantly increase what I call the 3 R’s of trust – Results, Retention and Relationships, then listen up! In a study my organization, entente, conducted in 2006, we asked over 600 people “What is trust?”

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If You Want to Raise Prices, Tell a Better Story

Harvard Business Review

Bottom up: calculate the cost of everything that goes into making the product, and add a fair margin on top. What you almost never hear about is a fifth track, which I call story analysis: an analysis of a product''s capabilities to fulfill a profound human need, to tell a story that gives your customers'' lives richer meaning.

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