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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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The Difference Between Performance Management and Change Management

The Center For Leadership Studies

More transparency—I can vividly remember being so much younger and daydreaming every now and then about what I would be like when I was somewhere in my 60s and in the twilight of a long and eventful career: First — I would absolutely be the sort of person that people would not hesitate for a second to approach and ask for advice.

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QAspire Blog: Practical Insights on Quality, Management.

QAspire

I visited an interactive session with one of the greatest Indian actors Anupam Kher at Ahmedabad Management Association (AMA) as a part of “Face to Face with Achievers of Excellence” program. He delivered some simple yet powerful messages on excellence while narrating the tale of his life and career. Monsoon is at its best.

Quality 179
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Bell Labs Designing a New Phone System Using Idealized Design

Curious Cat

If you would limit yourself to paying attention to 5 thinkers to advance your understanding of managing organizations Ackoff should be one of them. Of course, many managers don’t even try to learn from 5 leading management thinkers to do their jobs better over their career.

System 40
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Efficient vs. Effective | N2Growth Blog

N2Growth Blog

This is more than a semantical issue – it’s become a systemic problem with many individuals and organizations. The mechanistic world of the industrial age continues to have a grip on our belief system. If efficiency starts diluting productivity rather than increasing it something is woefully amiss. Thanks for sharing Tom.

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QAspire Blog: Practical Insights on Quality, Management.

QAspire

We grow up on stories, so do our belief system and our world view. Stories reinforce the belief system. The stories I heard in my childhood, and the messages therein, are still afresh in my memory. My daughter almost gets hooked when a story is narrated. Inspire them with stories about the organization. Show them the future.

Quality 155
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Discipline & Leadership | N2Growth Blog

N2Growth Blog

Discipline requires a systemic approach. To make good decisions, we need to understand how the system works. The most productive leaders I know have the ability to be extremely nice, very civil and always polite while maintaining the ability to be direct, focused, and candid. It takes some work, but don't settle for anything less.

Blog 418