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Customer-Centric Org Charts Aren’t Right for Every Company

Harvard Business Review

JUNE 2, 2015

The logic sounds compelling: A customer-centric structure , as the approach is known, can help a company understand its customers better, develop deeper relationships with them, and improve customer satisfaction. In his 2006 survey of U.S. Henderson of the University of Oregon and Irina V.

Restructuring 8
Restructuring Company Henderson Health Care 8
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How Software Is Helping Big Companies Dominate

Harvard Business Review

NOVEMBER 19, 2018

Even outside of the tech sector, the employment of more software developers is associated with a greater increase in industry concentration, and this relationship appears to be causal. Over 70% of the firms’ software budgets goes to code developed in-house or under custom contracts. Most industries in the U.S.

Software 8
Software Company Competitive Advantage Henderson 8
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