Customer-Centric Org Charts Aren’t Right for Every Company
Harvard Business Review
JUNE 2, 2015
In his 2006 survey of U.S. ” A good example of customer-centricity is Tumi , the innovative U.S.-based Henderson of the University of Oregon and Irina V. The idea that companies should adopt customer-centric structures has been around in both academia and practice for a while, but it was George S.
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