Customer-Centric Org Charts Aren’t Right for Every Company
Harvard Business Review
JUNE 2, 2015
In his 2006 survey of U.S. managers , he said the proportion of U.S. firms with structures organized around customers would grow from 32% to 52% as firms raced to build customer-centric organizations, and he interviewed companies including IBM and Systems Group that had announced customer-centric restructurings.
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