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Integrating Technical and Human Management Systems

Curious Cat

ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems. How do different systems—technical or human—work together? My view is that the management system must integrate these facets together.

System 58
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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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Possibility Maximizer: Maxim Health Systems' Flu and Wellness Podcast

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! License. .

System 167
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Efficient vs. Effective | N2Growth Blog

N2Growth Blog

This is more than a semantical issue – it’s become a systemic problem with many individuals and organizations. The mechanistic world of the industrial age continues to have a grip on our belief system. If efficiency starts diluting productivity rather than increasing it something is woefully amiss. Thanks for sharing Tom.

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QAspire Blog: Practical Insights on Quality, Management.

QAspire

I visited an interactive session with one of the greatest Indian actors Anupam Kher at Ahmedabad Management Association (AMA) as a part of “Face to Face with Achievers of Excellence” program. I write this because over the weekend, I experienced some of these. Monsoon is at its best. Cool weather and Friendship Day on a Sunday! Don’t Kill It!

Quality 179
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QAspire Blog: Practical Insights on Quality, Management.

QAspire

We grow up on stories, so do our belief system and our world view. Stories reinforce the belief system. The stories I heard in my childhood, and the messages therein, are still afresh in my memory. My daughter almost gets hooked when a story is narrated. Inspire them with stories about the organization. Show them the future.

Quality 155
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Why Businesses Fail | N2Growth Blog

N2Growth Blog

Decisioning at the information level affords a higher degree of risk management, but are still not as safe as those decisions based upon actionable knowledge. My wife has always told me that “you can’t go wrong by going right,” and as usual I find her advice to be spot on…Never compromise you value system, your character, or your integrity.

Blog 416