Case Study: After a Crisis, Who Should Take the Fall?
Harvard Business Review
MAY 8, 2015
The four weeks since hackers had attacked his company had been the most stressful of Jake Santini’s career. Editors’ Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Some of that was true. Look at Zendesk, LivingSocial.
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