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The Gulf Spill: BP Still Doesn’t Get It

In the CEO Afterlife

Toward the end of 2010, the new CEO, Bob Dudley, promised “to move the company forward and rebuild confidence after the terrible events.” More recently, the BP-sponsored Gulf Coast tourism TV campaign has implied that everything is back to normal. The ”Health safety environment” theme contains zero releases since 2008.

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Why Your Customers Hate You and How to Fix It

Skip Prichard

But Nincompoopery is something different: it’s the corporate stupidity that drives customers crazy, and keeps everyone—customers, employees, managers and business owners—from getting what they want. And that’s only scratching the surface of everything we’re trying to manage in this brave new world.

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