Remove 2009 Remove Cost Remove Ethics Remove Management
article thumbnail

There's No Such Thing As A Free Lunch. | Rich Gee Group

Rich Gee Group

Odds are, if someone gives something to you, it will probably cost you something in the end. As a successful corporate executive and coach, what does it mean to me? If you work hard, results and rewards will follow. Don’t expect anything to happen, plan and ensure that it does. Those are MY definitions. Unported License.

Osborne 307
article thumbnail

How To Deliver Unbelievable Customer Service. | Rich Gee Group

Rich Gee Group

how much will it really cost you? My question to you — what can you do when bad things happen to your customers? How can you give them an Allen Edmonds experience? Where are you falling short? And what dividends will ultimately pay off? at 7:15 AM Most people forget that Customer Service is Marketing. Unported License. Unported License.

How To 248
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Are We Experiencing A Technology Tsunami?

Rich Gee Group

As moving parts disappear (CD’s, Software, Wires, Hard Drives) do the systems, personnel, costs, support and focus also decline? Do you see corporate tech shops getting smaller as more and more systems are simplified and delivered via the cloud? Open disclosure: I worked for Gartner for six years and was a client for seven.

article thumbnail

Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

So I put on my best Rich Gee smile and politely asked for the manager. Now, how much did those desserts really cost the restaurant? I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. Bad Customer! You must play by our rules!&#

Licensing 333
article thumbnail

Trust

Lead on Purpose

Make commitments carefully and keep them at all costs. – The Product Management Perspective: Trust is the most important characteristic a product manager can possess. Listen with your ears…and your eyes and heart. Keep Commitments: Say what you’re going to do, then do it. Every aspect of your life will improve.

Covey 265
article thumbnail

Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures. So, what’s wrong with tenure you ask?

Loyalty 418
article thumbnail

Want To Be Successful? This Is What You Do.

Rich Gee Group

And I charged a fee calculated to be just under any ordinary manager’s sign-off level, so anyone could attend. My time was a cost, and postage for the receipted invoices was a cost, though I sent most as pdfs by email, free. I’m sure, in the right location, you’d have been one. People like speaking.