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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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Best Leadership Blogs 2010 | N2Growth Blog

N2Growth Blog

I know all but one of the other nominees and would highly recommend any of them as a high quality source of leadership information. The winner will be the blog receiving the most votes (One vote per email address), and you can vote by clicking on the link above.

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Leadership – No Talent Required | N2Growth Blog

N2Growth Blog

I would like to add Calmness and Tranquility as qualities that I have seen great leaders possess. These two qualities, in my opinion doesn't require any sill or talent and one needs to possess a high level of emotional intelligence to be able to demonstrate calmness and tranquility when others are going haywire.

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How to Build a Brand | N2Growth Blog

N2Growth Blog

Avoid controversy, maintain a high likeability factor, consistently and proactively engage your customers, be a business of character that engenders trust and confidence with your target market(s), produce a quality product or service at a competitive price point, and provide great customer service.

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The Leadership Walk

N2Growth Blog

One should know about himself and realize the quality of leadership skills within him. Also, if you have any suggestions for future guest posts or interviews, please share them as well. Share and Enjoy: View Comments [link] Amie Wilson Thanks for your post. It delivers the best leadership skills in a man. Its really nice to read and realize.

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Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures. So, what’s wrong with tenure you ask?

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Values Based Hiring | N2Growth Blog

N2Growth Blog

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