How This Lingerie Store Boosted its Bottom Line, Despite the Downturn
Harvard Business Review
OCTOBER 3, 2012
From first quarter 2008 to 2009, bankruptcy filings leapt by 75%. Management set out to build the best customer experience possible by instituting a training program for sales staff and fully committing themselves to its implementation. From the first quarter of 2007 to 2008 bankruptcy filings for small businesses grew 33%.
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