How Design Thinking Is Improving Patient-Caregiver Conversations
Harvard Business Review
NOVEMBER 3, 2017
Addressing patients’ fears is important because fear can make an eye operation difficult or even impossible. A trial group was trained in 2010, and the entire staff is now trained on a yearly basis. On the first day, participants get acquainted with the different patient types. The training takes two days. Insight Center.
Let's personalize your content