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Brilliant Boutique: 10 Keys To Lasting Small Business Success

Terry Starbucker

It wasn’t hard to like Sarah Young as soon as we walked into her downtown store back in 2010, when we first moved to Portland. Before SaySay) I’d always worked retail as a part-time job in addition to my full time “real” job, because I loved it. Focus on Customer Service from Day 1. On June 2 nd , 2004, we opened.

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Rethinking the Bank Branch in a Digital World

Harvard Business Review

More US bank branches closed in 2013 than ever before. More than 85% of retail banking transactions are now digital. The bank branch is “going south,” mobile-banking entrepreneur Brett King said to CNBC. So are we witnessing the death throes of brick-and-mortar retail banking? In our view, no.

Banking 10
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2010: When Leadership Hit the Rapids

Harvard Business Review

For me, 2010 was the year when I let go of theories and focused on realities, most notably the real challenges of leading in the 21st century. One of the most memorable moments was listening to an executive of a British bank rescued by the government, who told his audience that the economic crisis had been a breakthrough moment in his career.

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10 Examples of AI In Our Everyday Lives

Strategy Driven

Do you remember the image of artificial intelligence you had in 2010? As a result, online retailers increasingly use AI consulting companies to take full advantage of the available data and provide their customers with more personalized offers, thus generating higher revenues. Banking applications. But the process goes further.

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How Big Data Brings Marketing and Finance Together

Harvard Business Review

For example, in the credit card business, understanding the importance of deals with issuing banks is critical. While marketing might focus on maximizing card transactions, or swipes, finance understands that not all swipes are equal (depending on the deal with a given bank). Inside Intel. Organizational Anachronisms Exposed.

Finance 13
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China’s Slowdown: The First Stage of the Bullwhip Effect

Harvard Business Review

The bullwhip effect is the amplified response to demand signals as one moves “upstream” in the supply chain: from retailers to manufacturers to suppliers to commodity providers. Here’s a hypothetical illustration of the bullwhip effect: A retailer might experience an X% drop in sales owing to some external event.

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The Right CEO Personality for Process Improvement

Harvard Business Review

Drawing on her work with business leaders, she has developed the following categorization of how people prefer to think: Conceptual : Reads signs of coming change; sees the "big picture"; recognizes new possibilities; tolerates ambiguity; integrates ideas and concepts; communicates through analogy and metaphor; inspires with visions of the future.

Process 15