Many Companies Still Don’t Know How to Compete in the Digital Age
Harvard Business Review
MARCH 28, 2016
In the past, disruption occurred at the level of discrete product and service technologies that competed to offer better value for customers (e.g., inch disk drives; LCD vs. CRT television; online vs. brick-and-mortar banks). It made huge investments in new technology, new plant, and new personnel. inch vs. 3.5-inch 3 globally).
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