Rethinking the Bank Branch in a Digital World
Harvard Business Review
SEPTEMBER 15, 2014
More US bank branches closed in 2013 than ever before. More than 85% of retail banking transactions are now digital. The bank branch is “going south,” mobile-banking entrepreneur Brett King said to CNBC. So are we witnessing the death throes of brick-and-mortar retail banking? In our view, no.
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