Make Your Knowledge Workers More Productive
Harvard Business Review
SEPTEMBER 5, 2013
One of us (Jordan) had personal responsibility for setting up such a service in Pfizer - it became known as PfizerWorks, and its aim was simply to help employees be more effective in their jobs. Now whenever a PfizerWorks user decides she needs support, she simply pushes a button, describes her need in a pop-up window, and presses send.
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