Make Your Knowledge Workers More Productive
Harvard Business Review
SEPTEMBER 5, 2013
So large-scale re-engineering programs, productivity drives, and changes to the incentive system are unlikely to work: they can easily be resisted, ignored or gamed. Now whenever a PfizerWorks user decides she needs support, she simply pushes a button, describes her need in a pop-up window, and presses send. Lead by example.
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