2010 Bureaucracy Health Care Operations 
Harvard Business Review
DECEMBER 2, 2015
Many health care organizations today are striving to deliver better patient outcomes at lower cost and to be rewarded for accomplishing both. It makes much more economic and operational sense to create and leverage a central cadre of professionals than to ask each clinical unit, on its own, to acquire such expertise.
Harvard Business Review
SEPTEMBER 24, 2012
In late 2010 I visited The Mission Hospital (TMH) in Durgapur, a modest town by Indian standards (population about 1 million), nestled in India's northeast corner, near Bangladesh. Healthy Heart's first implant occurred in September 2010. And, of course, it would have to learn how to operate in India, a notoriously complex market.
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