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Make Your Knowledge Workers More Productive

Harvard Business Review

Consider the case of Ross Smith, Director of testing for Microsoft Lync — the video conferencing and instant messaging service formerly known as Microsoft Office Communicator. Last year, when Microsoft Lync 2010 was released, he was asked to reorganize his division so that the testing of the next generation product could begin.

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The Next Frontier of Judgment - Across Enterprises

Harvard Business Review

His most recent books are Competing on Analytics: The New Science of Winning and Analytics at Work. All rights reserved.