2010 Core Competence Media Social Capital 
Harvard Business Review
NOVEMBER 6, 2014
It wasn’t easy for Utah to reach this decision – its physicians had plenty of misgivings, but they were also irritated by the negative comments made by small numbers of patients on existing social media sites. In 2010, the city of London decided to consolidate the care of patients with strokes at just eight of its 34 hospitals.
Harvard Business Review
NOVEMBER 6, 2014
It wasn’t easy for Utah to reach this decision – its physicians had plenty of misgivings, but they were also irritated by the negative comments made by small numbers of patients on existing social media sites. In 2010, the city of London decided to consolidate the care of patients with strokes at just eight of its 34 hospitals.
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