Harvard Business Review

JUNE 2, 2011

Talent, purpose, culture and creating meaning is the peopley work mostly viewed by the performance folks as "cost centers," or departments that exist only to manage legal risk. Profitability up 16%, Productivity up 18%, customer loyalty up 12% and quality up an incredible 60%. We know that life is not just about efficiency.

Hamel 15

Hamel Customer Loyalty Creativity Cost Center 15

Harvard Business Review

OCTOBER 4, 2012

Romney, on the other hand , believes that it's important to constantly remind Hispanics that his father was born in Mexico — thinking that this will create instant loyalty. With the current sub-par availability of resources and infrastructure for a community that has grown 43% between 2000 and 2010 , there is great cause for concern.

Policies 15

Policies Short-term Education Diversity 15

Harvard Business Review

OCTOBER 4, 2012

Romney, on the other hand , believes that it's important to constantly remind Hispanics that his father was born in Mexico — thinking that this will create instant loyalty. With the current sub-par availability of resources and infrastructure for a community that has grown 43% between 2000 and 2010 , there is great cause for concern.

Policies 8

Policies Short-term Education Diversity 8