Avoid Doing the Wrong things Righter…But, “By What Method?”
Deming Institute
JUNE 30, 2020
In one of his conversations found on YouTube and posted on January 11, 2010 (the year following his death), Dr. Ackoff provides the following insight about leaders doing the “right and wrong” things in the systems they lead: Peter Drucker said “There’s a difference between doing things right and doing the right thing.” 2010, January).
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