article thumbnail

The Rainmaker 'Fab Five' Blog Picks of the Week

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional!  Chip Conley, the founder of Joie de Vivre hotel chain has and shares how creating an "employee pyramid" helped him to save his company from failing during the challenging and uncertain times following 9/11. License. .

Blog 124
article thumbnail

Proactivity - Solve Problems WhileThey Are Still Small

Building Personal Strength

Monday, November 8, 2010 Proactivity - Solve Problems WhileThey Are Still Small When people ask me why I don’t do consulting work anymore, I recall the most challenging project I ever had, which was to present training in creative problem solving to the mid-level managers of Banamex (National Bank of Mexico) – 20 years ago.

Hotels 78
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Possibility Maximizer: Work Shifting

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional!   Today I have an excellent resource for anyone who, like me, finds themselves traveling, working from hotels, or otherwise spends much of their work time away from a traditional office setting. License. .  Enjoy!

article thumbnail

How Luxury Brands Can Motivate Service Employees

Harvard Business Review

Neither do today’s guests of the Beverly Hills Hotel, a favorite of those two actresses. While leading the 1,000 employees at the Beverly Hills and the Hotel Bel-Air, I’ve seen how a customer’s experience can change based on something as small as a smile. This is often a particular challenge with hourly-wage workers.

article thumbnail

How an American Express Executive Drives Growth

Harvard Business Review

Prior to joining American Express in 2010, Schulman was CEO of Virgin Mobile and Priceline. Schulman: The global head of human resources at American Express was on the board at Virgin Mobile, where I was CEO. Excerpts: HBR: Why did you decide to come to Amex?