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Rethinking Digital Transformation: An Interview With Kathleen Wilson-Thompson

HR Digest

The purpose of servant leadership, according to Kathleen Wilson-Thompson, Executive Vice President and Global Chief Human Resources Officer at Walgreens Boots Alliance, Inc., In my 17 years at Kellogg, I held positions ranging from Legal, to Operations, to Senior Vice President of Global Human Resources.

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Breaking the Rules

You're Not the Boss of Me

They are also imposed to provide structure in organizational settings that support the work and build a broad framework within which individuals are free to operate and contribute. As they often say in retail stores about handling merchandise, “ If you break it you own it”. Now I’m off to watch a juggling show.

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For U.S. Employers, Health Care Reform Is a Watching and Waiting Game

Harvard Business Review

Understanding the implementation plans for the health care law passed in 2010 is a complicated job for even the most seasoned policy wonks. A cascading series of deadlines, operating systems, and reporting rules have to be arranged, tested, and communicated. Most large U.S. companies already provide workers with health benefits.

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How Luxury Brands Can Motivate Service Employees

Harvard Business Review

At such moments, smooth operations and efficient processes are no substitute for an engaged, motivated employee with the instinct to do the right thing. Yet luxury hospitality and retail businesses, like many other companies, can struggle to motivate employees. This is often a particular challenge with hourly-wage workers.

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4 Business Models for the Data Age

Harvard Business Review

Organizations have always depended on data — to manage operations, to communicate with customers, to pay employees and suppliers, to plan their futures, and so forth. Route guidance, based on GPS in cars, and the mountains that turn blue on a can of Coors when the beer is cold are classic examples.