2010 Human Resources Retail Taylor 
Lead on Purpose
DECEMBER 3, 2010
Whether you’re the platoon commander of an Army Infantry Patrol, or the Director of Human Resources, you’re still a leader. John Durfee is a Gulf War veteran and the marketing manager for Airsplat, the nation’s largest retailer of Airsoft Guns including Spring Airsoft Rifles.
Harvard Business Review
NOVEMBER 2, 2015
Would Marilyn Monroe or Elizabeth Taylor have tolerated customer service shaped only by a checklist? Yet luxury hospitality and retail businesses, like many other companies, can struggle to motivate employees. According to employee survey data, that policy helped overall employee engagement rise by 12% between 2010 and 2014.
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