N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

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Terry Starbucker

JULY 19, 2015

Today’s story is about how I found my leadership secret weapon – an operational metric that could play a key role in our march to greatness, and provide a critical link between great customer service and profit. It was clear to me that this kind of human metric would certainly be more relatable to our employees than profit.

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Leadership Metrics Price Mass Marketing 150

QAspire

FEBRUARY 2, 2010

You can only get to know the “real” problems of your customers if you spend quality time with them to build a relationship. It is easy to “ monitor the numbers ” (sales dashboards, internal efficiencies and other metrics). So if you are a manager or leader at any level, do a reality check this morning.

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Tips Directory Quality Blog 147

Skip Prichard

FEBRUARY 26, 2020

In 2010, at the peak of the national housing and mortgage market collapse, I began to have trouble speaking. Quite suddenly I was forced to develop a new approach to management and leadership that involved a lot less talking. Everyone else downstream allows their managers to occupy whatever turf they desire.

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Decentralization CEO Metrics Power 111

N2Growth Blog

AUGUST 12, 2010

And as odd as it may sound, one of the greatest impediments to building productive teams is practicing management by consensus. To be blunt, the concept of equality in the workplace has only made team building more difficult as employees seem to have a sense of undeserved entitlement with regard to their roles and responsibilities.

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Six Disciplines

NOVEMBER 1, 2013

By implementing the Six Disciplines Total Performance Excellence program, Hollington says it allows CapitalWorks the ability to have a productive owner/manager relationship without micromanaging each acquisition. They achieve this through their software tool that creates a management tool to track progress and their ongoing coaching.

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Case Study Micromanagement Metrics Commitment 91

N2Growth Blog

NOVEMBER 23, 2010

This blog was recently nominated for Kevin Eikenberry’s Best Leadership Blogs of 2010 , and I noticed recently that Kevin was taking heat from the gender police for having only one woman on the list of nominees. Let me be clear: leadership and diversity should have nothing to do with one another.

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Harvard Business Review

JULY 10, 2018

There is a crying need for companies to enlist their supply chain management departments in the fight against cyberattackers. firms in 2017 were launched through the IT systems of suppliers or other third parties such as contractors, up from less than one-quarter of attacks in 2010. Hold supply managers accountable.

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Miles Anthony Smith

NOVEMBER 7, 2019

They somehow manage to engage with their audience consistently by constantly putting out articles, infographics, or anything of value, not just in content marketing but also in sales. They are very engaging, creative, and different, not to mention, very high-quality. Animalz is as pure as it gets in its approach.

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Harvard Business Review

AUGUST 24, 2015

Amazon should explicitly measure for the care, compassion, and kindness that Bezos justly celebrated in his 2010 Princeton commencement address. ” No, Bezos shouldn’t embed a C@D—Crying@Desk—metric on his KPI dashboard. A Culture of Metrics 2.0 Data will eradicate ignorance and ambiguity.

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Harvard Business Review

DECEMBER 22, 2015

Pay-for-performance programs have enabled payers to hold providers accountable for performance on quality measures. Public reporting has made quality and safety data more transparent. More and more providers are now being held accountable for the cost of care in addition to quality. Insight Center. Leading Change in Health Care.

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QAspire

DECEMBER 30, 2010

Home Go to QAspire.com Guest Posts Disclaimer Gratitude - 2010 I am filled with gratefulness as I think about 2010 coming to an end. John Hunter is a passionate improvement expert who shares some profound lessons on management, leadership, lean and Deming. I wish you all a REMARKABLE 2011! I hope we can meet in person in 2011!

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Skip Prichard

JULY 22, 2019

Ultimately, Edison’s commercial victories over Tesla were due not to the superior quality of Edison’s ideas but to differences in the men’s innovation capital. ” Management Science 56.2 2010): 253-269. [6] Paper presented at Academy of Management Meetings. There are many ways to be a founder. v=HfnFeJlkfZE. [5]

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Harvard Business Review

DECEMBER 2, 2015

A “value management office” can greatly enhance an institution’s ability to improve outcomes and costs across the enterprise. ICCI now has five full-time employees with expertise in analytics and project management and three part-time graduate students. One example is in the area of patient-reported outcomes.

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N2Growth Blog

AUGUST 16, 2010

They all speak of the quality of their talent as a key success metric…in fact, many of them will emphatically state that talent is their single biggest competitive advantage. In today’s post I’ll examine one of the most frequent offenders; “ Talent is our biggest asset.&#

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Terry Starbucker

MAY 16, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full The Path To Business Greatness: 5 Steps To Bridging The Divide Between Owners & Employees by Starbucker on May 16, 2010 It’s the biggest divide any company has – the one between its owners and employees.

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Metrics Mission Statement Download Objective 243

Harvard Business Review

NOVEMBER 5, 2013

health care are Accountable Care Organizations (ACOs) — networks of doctors, hospitals and usually payers banded together to rein in costs by providing higher quality, better coordinated care, with primary care doctors central to the process. Among the current remedies for U.S.

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Harvard Business Review

NOVEMBER 7, 2018

The challenge, she said, was that these managers were highly proficient in their own disciplines such as finance, marketing, research, clinical care, and insurance reimbursement — and had demonstrated that they could manage people in these areas — but she needed them to be “bigger” leaders.

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Leadership Insurance Learning-by-Doing Emotional Intelligence 14

QAspire

JANUARY 8, 2010

Home Go to QAspire.com Guest Posts Disclaimer Quality and Quantity – Compliance and Excellence Going by numbers is a great way to stay in control (or at least feel that way). — Quantitative: In 2010, I will write at least 200 blog posts. Quality is to first ask “Why are we doing it?”, “Is it worth doing it at-all?”.

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Compliance Quality Metrics Blog 84

Harvard Business Review

SEPTEMBER 15, 2015

While our own physicians are still largely reimbursed on a fee-for-service basis from non-Geisinger insurance payers, since 2002, we’ve been using the following 80/20 compensation model: 80% of total cash compensation is based on the usual piecework metrics: panel size, number of patients seen, number of work units performed, and so on.

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QAspire

AUGUST 3, 2010

Home Go to QAspire.com Guest Posts Disclaimer The ‘Invisibles’ in Business Performance In world of quality and management, W. However, planning for and managing these invisibles makes all the difference in an organization’s performance – more so in service and knowledge oriented world. Well said, Tanmay!

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Terry Starbucker

AUGUST 1, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full The Magic Formula For Sustainable Business Excellence – It’s More Hard Work Than Hocus Pocus by Starbucker on August 1, 2010 “How did you do that&# ? “Pr&# is Pride. “ Fc&# is Focus. Stay inspired!

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You're Not the Boss of Me

JUNE 29, 2009

A hurdle that I see is that there would have to be a very strong sense of corporate strategy, roles, responsibilities and a set of metrics beyond the financials that everyone agreed to. Reply Susan Mazza May 12, 2010 at 6:20 pm Thought provoking Gwyn. It is only then that you can hold them accountable for what they produce.

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System Blog Diversity Operations 43

Harvard Business Review

OCTOBER 12, 2015

Bundled-payment efforts in both countries shift accountability to a single provider-led entity that must ensure quality, thereby emphasizing value over volume of care. In 2007, the Netherlands initiated a bundled-payment model for type 2 diabetes care and, subsequently, for chronic obstructive pulmonary disease and vascular-risk management.

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Harvard Business Review

NOVEMBER 12, 2013

Communication is essential for any successful relationship, including the one between a provider and her patient; however, social, economic, behavioral, and even care system barriers can weaken that connection, which may result in delayed or poor quality care. In June 2010, we instituted a Patient Navigator Program in Mt. The Solution.

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Health Care Constraint Follow-up Survey 8

Harvard Business Review

OCTOBER 11, 2011

Consider ThedaCare , a healthcare system in Wisconsin, which eliminated its budgeting process in 2010. According to ThedaCare's chief financial officer, Tim Olson , top management viewed it as a significant waste of time. Managers no longer have to collect 7,000 lines of budget data.

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Harvard Business Review

JUNE 4, 2015

By the time O’Neill left Alcoa in 2000 to become Treasury Secretary the company’s market cap had increased by $27 billion and by 2010 not a single employee day was lost to workplace injury at 82% of Alcoa locations. ” But why, you might ask, should providers focus on access before quality? So what happened at Alcoa?

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Health Care Quality Retail Cost 8

Harvard Business Review

OCTOBER 21, 2016

These require sophisticated, sustainability-based management. ” Improving risk management. Managing risks therefore requires making investment decisions today for longer-term capacity building and developing adaptive strategies. billion in mining projects since 2010. Fostering innovation.

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Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

SEPTEMBER 20, 2013

It has been a pioneer in applying lean methodology in health care in order to tackle quality and cost issues. A second was introduced in a medical-surgical unit at Theda Clark Hospital in Neenah in 2009, and a third in another medical-surgical unit at Appleton Medical Center in 2010.

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Harvard Business Review

DECEMBER 10, 2015

Many of them want to share responsibility in how the hospital is managed. After much deliberation, we partnered with University of Chicago Medicine (UCM) in 2010. Nearly all of our physicians (99%) are in private practice and are fiercely determined to remain independent. Is our multifaceted partnership model sustainable?

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Harvard Business Review

JUNE 2, 2011

We manage the measurable, rather than the things that create meaning that fuels creativity, that enables innovative thinking and that helps any company to outpace the market. Profitability up 16%, Productivity up 18%, customer loyalty up 12% and quality up an incredible 60%. Am I revealing a certain naïveté in even writing this?

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Hamel Customer Loyalty Creativity Cost Center 16

Harvard Business Review

FEBRUARY 14, 2012

In November 2010, to big fanfare at Unilever's London headquarters, chief executive Paul Polman boldly articulated a new strategy. We see billions of people around the world striving to improve their quality of life, and ideas about what constitutes an improved quality of life shifting. And of course, more pressure on climate.

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Globalization NGO Leadership Development Politics 14

Harvard Business Review

JULY 17, 2015

Profitability isn’t a useful metric. ’” Purpose might have informed the management of two failed brands – Blockbuster and Radio Shack — differently. Unlike Blockbuster, Radio Shack’s original purpose still retains potential — if only its managers had realized that and seized it.

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Brand Merchandising Retail Real Estate 8

Harvard Business Review

MARCH 6, 2013

We've received support from bi-lateral and multi-lateral agencies, such as the World Food Program and USAID, which helps shape and guide PFS by sharing experiences, methodologies and resources through a public-private partnership formed in 2010. Find a quality local partner who can guide you in understanding and addressing local needs.

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Harvard Business Review

JANUARY 5, 2017

Like marketers, politicians obsess over messaging (what journalists would call “content”) and a few key metrics that historically have determined success: amount of television advertising, number of “foot soldiers,” intensity of get-out-the-vote operations, and voter demographics. Spillovers.

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Harvard Business Review

DECEMBER 1, 2015

For example, in 2009 and 2010, we supported a project in partnership with the M.A.C. Since then, we’ve created a set of grants that focus on prisoners’ rights related to the disease, including one that ensures inmates leaving Rikers have access to high quality medical care.

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