CO2

JANUARY 2, 2011

The Empathy Map looks like this: In this chapter the authors walk you through processes to arrive a enhanced design like Customer Insights, ideation, providing an introduction to the value of visual thinking, how to use prototyping, story telling, and Scenario Planning. This final chapter puts it all together.

Business Model 141

Business Model Executive Coaching Execution Blog 141

Harvard Business Review

AUGUST 13, 2012

A terrorist incident, a breakdown of the London rail system, power blackouts, volcanic ash clouds , flooding, an outbreak of infectious disease—the London organizing committee (LOCOG) and the International Olympic Committee (IOC) spent years thinking about every scenario they could imagine.

Risk Management 15

Risk Management Management Committee Insurance 15

Harvard Business Review

MARCH 23, 2011

Every half century or so, the risk assumptions underlying our economic, social and political foundations change dramatically. Old efficiency thinking based on engineering and rational market models needs to be replaced by a creative intelligence based on imagining, building and managing new futures.

Uncertainty 13

Uncertainty Supply Chain Scenario Planning Sharpe 13