CO2

JANUARY 2, 2011

The Empathy Map looks like this: In this chapter the authors walk you through processes to arrive a enhanced design like Customer Insights, ideation, providing an introduction to the value of visual thinking, how to use prototyping, story telling, and Scenario Planning. This final chapter puts it all together.

Business Model 141

Business Model Executive Coaching Execution Blog 141

Harvard Business Review

AUGUST 13, 2012

A terrorist incident, a breakdown of the London rail system, power blackouts, volcanic ash clouds , flooding, an outbreak of infectious disease—the London organizing committee (LOCOG) and the International Olympic Committee (IOC) spent years thinking about every scenario they could imagine.

Risk Management 15

Risk Management Management Committee Insurance 15

Harvard Business Review

MARCH 23, 2011

Old efficiency thinking based on engineering and rational market models needs to be replaced by a creative intelligence based on imagining, building and managing new futures. A former assistant managing editor for Business Week , he is professor of Innovation and Design at Parsons The New School for Design.

Uncertainty 13

Uncertainty Supply Chain Scenario Planning Sharpe 13

Harvard Business Review

SEPTEMBER 9, 2015

Since 2000, the Chinese economy has been growing at an increasing rate — from 6% per year in 2000 to 12% per year in 2010. This is exactly what happened during 2010 and 2011 as the global economy was bouncing back.) Strategies to Implement Now. All of this causes significant swings in inventory and orders.

Supply Chain 8

Supply Chain Retail Crisis Operations 8

Harvard Business Review

JANUARY 31, 2013

According to recent McKinsey research (see " The $30 Trillion Decathlon "), consumption by developing economies could rise from $12 trillion annually in 2010 to $30 trillion in 2025, by which time these markets could account for nearly 70% of global demand for manufactured goods. The Dynamics of Global Manufacturing Are Shifting.

Globalization 9

Globalization Supply Chain Pharmaceuticals McKinsey 9