Remove 2010 Remove Metrics Remove Operations Remove Quality
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Metrics: Are They Mapped With Your Business Objectives?

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Metrics: Are They Mapped With Your Business Objectives? You can measure almost anything in your business, but if those metrics don’t serve a real business objectives, they are just numbers with no real meaning. Identify metrics : What metrics can effectively help you meet your goals?

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How I Discovered My Leadership Secret Weapon

Terry Starbucker

Today’s story is about how I found my leadership secret weapon – an operational metric that could play a key role in our march to greatness, and provide a critical link between great customer service and profit. But on the other hand, there was a deeper issue – the cable operator just wasn’t liked.

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Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

These silos are staffed with legions of “tenured&# COBOL and C++ programmers, as well as &# tenured&# IT managers overseeing the operation. I want metrics that mirror experience. Copyright/Legal Privacy Resources Sitemap N2Growth Blog © Copyright 2010 N2Growth. Tenure is too qualitative. Our Freedom.

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Customer Experience Management | N2Growth Blog

N2Growth Blog

In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset.

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Values Based Hiring | N2Growth Blog

N2Growth Blog

This doesn’t just mean hire a top producer, or the candidate who graduated from the best business school, but rather hire a quality individual that is a person of integrity & character, whose values are in alignment with the organizations core values, and who also happens to be talented. Our Freedom. All Rights Reserved

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Leadership & Emotional Control | N2Growth Blog

N2Growth Blog

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

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3 High-Value Tips for Leaders to Break Out of Comfort Zone

QAspire

You can only get to know the “real” problems of your customers if you spend quality time with them to build a relationship. It is easy to “ monitor the numbers ” (sales dashboards, internal efficiencies and other metrics). Regards, Tanmay By Dhanashree , February 4, 2010 @ 6:22 am Inspired and Motivated after reading article.

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