Terry Starbucker

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15 Steps To Great Leadership (The More Human Way)

Terry Starbucker

It was May of 2010. We had just finished a review of one of our operating centers in Cheyenne, Wyoming. After all, this was a telecommunications and cable TV operation, and they were used to observing a far different situation. Frank sat back, shook his head, and looked me straight in the eyes. “How did you do this?

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Leaders Should Be (More) Human Too: In Praise of Touchy-Feely

Terry Starbucker

When I look back at 998 posts and pinpoint the day I completely embraced the concept of More Human leadership, and took my first shot at defining it, it was the day I wrote this post in February 2010. My first executive leadership opportunity came very early for me – at age 27.

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How I Discovered My Leadership Secret Weapon

Terry Starbucker

Today’s story is about how I found my leadership secret weapon – an operational metric that could play a key role in our march to greatness, and provide a critical link between great customer service and profit. But on the other hand, there was a deeper issue – the cable operator just wasn’t liked. It was on the record.

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The 10 Core Elements Of The Rally The Troops Leadership Speech

Terry Starbucker

For example, when I was SVP of Operations of Bresnan Communications from 2003-2010 and made hundreds and hundreds of speeches to rally our teammates in city after city in 4 Rocky Mountain states, I never made the same speech twice.

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The Joy of Leadership

Terry Starbucker

It was early in 2010… We thought he was indestructible. As SVP of Operations, I approached my first visit to the field after his death with a great deal of trepidation. A More Human Short Story – My Path To Leadership Joy . How were we going to deal with this?

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Can Charisma Be Taught? The 90% Theory And Why That Can Be Enough

Terry Starbucker

We need a good operational definition of charisma. Carlos Saldivia October 11, 2010 at 12:35 pm ABSOLUTELY NOT! Lyman Reed October 11, 2010 at 1:53 pm Thanks for this, Terry. Wally Bock October 13, 2010 at 3:28 pm Congratulations! Interesting to see that the two comments before mine are “I agree&# and “no way!&#

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My 10 Favorite (and Most Effective) Leadership Quotes

Terry Starbucker

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full My 10 Favorite (and Most Effective) Leadership Quotes by Starbucker on December 5, 2010 One of my favorite things to do as a leader is make a big speech or presentation. In any event, the sentiment is good, though.