CO2

OCTOBER 29, 2010

The Retail Theory of Relativity. Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. They jump from study to study each one more amazing than the next. About the Author As President and Co-founder of ACI Telecentrics, Inc.,

Retail 68

Retail White Paper Executive Coaching Strategic Planning 68

CO2

OCTOBER 29, 2010

The Retail Theory of Relativity. Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. They jump from study to study each one more amazing than the next. About the Author As President and Co-founder of ACI Telecentrics, Inc.,

Retail 60

Retail White Paper Executive Coaching Strategic Planning 60

Harvard Business Review

FEBRUARY 2, 2011

Like Lady Gaga and Taylor Swift, Facebook is ubiquitous; you can't go five minutes without encountering the Facebook brand or the tiny blue "f", whether in traditional media (at the bottom of every TV news screen) or online (where Facebook icons and "Like" buttons abound). One in every 13 people on earth uses Facebook.

Media 15

Media Short-term Taylorism Taylor 15

Harvard Business Review

NOVEMBER 2, 2015

Would Marilyn Monroe or Elizabeth Taylor have tolerated customer service shaped only by a checklist? At such moments, smooth operations and efficient processes are no substitute for an engaged, motivated employee with the instinct to do the right thing. This is often a particular challenge with hourly-wage workers.

Motivation 8

Motivation Brand Hotels Policies 8