2010 Operations Survey Taylor 
CO2
DECEMBER 23, 2010
When speaking with employees who have never been asked for their opinion before at work (33% of bosses rarely or never ask for their subordinate advise based on a national survey we conducted) they say they will never work for another company in which they did not get to participate in the strategic planning process.
Harvard Business Review
NOVEMBER 2, 2015
Would Marilyn Monroe or Elizabeth Taylor have tolerated customer service shaped only by a checklist? At such moments, smooth operations and efficient processes are no substitute for an engaged, motivated employee with the instinct to do the right thing. This is often a particular challenge with hourly-wage workers.
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