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2019 ASA Deming Lecture, Walking with Giants: A Research Odyssey

Deming Institute

Nicolas shared these questions to guide decisions on how to measure. How will “quality”, or “excellence” of the product of service be assessed and how can this be measured? Related: 2011 ASA Deming Lecture by Roger Hoerl, Need Any Country be Poor?

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Servant Leadership Library

Modern Servant Leader

Bachelder takes you firsthand through the transformation of Popeyes and shows how a leader at any level can become a Dare - to - Serve leader. Ethically intelligent people know how to use this awareness the right way. Ethical intelligence may be the most practical form of intelligence there is Ñ and the most valuable.

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Why We Need To Disseminate Innovation To Overcome The Productivity Paradox

The Horizons Tracker

A 2018 report from the King’s Fund explored the diffusion of innovation throughout the NHS, and found that there was ample entrepreneurship on an individual level, but scaling those innovations across the entire service was very difficult. years old by the time they go public, compared to an average of 2.8 years as recently as 1998.

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Using IoT Data to Understand How Your Products Perform

Harvard Business Review

Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. The opportunities to reimagine how to do business are abundant.

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To Control Health Care Costs, U.S. Employers Should Form Purchasing Alliances

Harvard Business Review

The proportion of workers with HDHPs (deductibles of more than $1,300/$2,600 for an individual/family) increased from 6% to 22% between 2006 and 2018. Between 2011 and 2017, employees’ premiums and deductibles grew faster than their median income. Insight Center. The Future of Health Care.

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Do Doctors Get Worse as They Get Older?

Harvard Business Review

A debate has erupted within medicine over how to ensure that physicians maintain their clinical skills throughout their careers. In response, the ABIM announced it would offer a new assessment option starting in January 2018, allowing doctors to be recertified through shorter, but more frequent, assessments.

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Why Your Customers Hate You and How to Fix It

Skip Prichard

In his first book, NINCOMPOOPERY: Why Your Customers Hate You-and How to Fix It , he leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. billion in 2018, roughly half the world’s population. And nobody wants that.

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