Women on Business

JANUARY 11, 2011

If your small business plan can move the nation forward, you’re a step closer to winning Uncle Sam’s financing and support. Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide.

Press Release 157

Press Release Discount Education Transportation 157

Harvard Business Review

MAY 8, 2017

Companies that claim to be “transforming” seem to be everywhere. Before describing those, let’s look at how we identified the exceptional firms that rose to the top of our ranking, a group we call the Transformation 10. How successful has the company been at creating new products, services, and business models?

Franchising 14

Franchising CEO Business Model Strategy 14

Harvard Business Review

FEBRUARY 9, 2011

For instance, 82 percent of the companies on Fortune's 2011 100 Best Companies to Work For list offer telecommuting options. Frontier Communications, for example, has found that work-at-home agents are 25% more productive and have double the retention rate of work-in-the-call-center agents.

Productivity 14

Productivity Products Real Estate Bottom-up 14

Harvard Business Review

MAY 2, 2012

My client Janet already had her laptop open when I asked how many versions of the budget report were on her company's SharePoint drive. Everyone from product managers, to call center reps, to the front-line worker in the branch or store uses information to make decisions. It's a hidden cost, and a growing one.

Business Intelligence 13

Business Intelligence Budgeting Report Library 13