Remove 2011 Remove Call Center Remove Company Remove Technology
article thumbnail

Top 10 US Cities to Capture Small Business Recovery Act Dollars.

Women on Business

Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Take advantage of the military spending with a civil construction company. New York , NY With the financial sector reeling, New York is counting on technological innovation to save the day.

article thumbnail

Using IoT Data to Understand How Your Products Perform

Harvard Business Review

Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. Companies such as Ford, Toyota, and Caterpillar have invested heavily as well. Insight Center.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Self-Service Kiosks Are Changing Customer Behavior

Harvard Business Review

McDonalds isn’t the first fast food chain to consider giving customers more control over their orders using technology (though there’s a fair amount of debate about whether customization is really the best way forward for the struggling company ). Some self-service technologies are able to buck this trend.

article thumbnail

The Productivity Payoff From the Corporate Lattice

Harvard Business Review

For instance, 82 percent of the companies on Fortune's 2011 100 Best Companies to Work For list offer telecommuting options. Frontier Communications, for example, has found that work-at-home agents are 25% more productive and have double the retention rate of work-in-the-call-center agents.

article thumbnail

What the Best Transformational Leaders Do

Harvard Business Review

Companies that claim to be “transforming” seem to be everywhere. Before describing those, let’s look at how we identified the exceptional firms that rose to the top of our ranking, a group we call the Transformation 10. How successful has the company been at creating new products, services, and business models?

article thumbnail

Five Steps to Resource Optimization: Any process can be improved.

Strategy Driven

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. Becca has also acted as the product marketing manager for a wide array of technology solutions. Juliano Howard T. Dickens Jr. Ives Sharon Drew Morgen Hank Moore Jamie P.

article thumbnail

How IT Professionals Can Embrace the Serendipity Economy

Harvard Business Review

IT professionals need to recognize and embrace the Serendipity Economy in order to better understand the impact of technology investments, improve employee engagement and drive business transformation. Technology investments work the same way. Serendipity into Performance. The measure of value requires external validation.

CTO 8