2011 Chief Operating Officer Development Management 
Roundtable Talk
NOVEMBER 12, 2010
Jay Woo , CAA South Central Ontario’s Chief Operating Officer offered up this piece of advice: “Stay connected to your front line.” Senior management reviews the ideas and responds to questions raised. LeaderTalker | January 5, 2011 at 10:31 PM | Hi John… thanks for reading and sharing your thoughts.
Harvard Business Review
NOVEMBER 16, 2011
In 2009 Tony Scibelli, Vice President of Human Resources and Operations at Faxton-St. Luke's Healthcare learned that the Chief Operating Officer and Chief Nursing Officer were going to launch "relationship-based care," a comprehensive cultural change program to focus doctors' and nurses' attention on patients and their families.
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