2011 Chief Operating Officer Development Operations 
Roundtable Talk
NOVEMBER 12, 2010
Jay Woo , CAA South Central Ontario’s Chief Operating Officer offered up this piece of advice: “Stay connected to your front line.” 2 Responses to Fast Friday with Jay Woo, COO, CAA South Central Ontario John Doe | January 4, 2011 at 3:05 PM | Funny stuff. The idea exchange is a huge internal joke.
Harvard Business Review
NOVEMBER 16, 2011
In 2009 Tony Scibelli, Vice President of Human Resources and Operations at Faxton-St. Luke's Healthcare learned that the Chief Operating Officer and Chief Nursing Officer were going to launch "relationship-based care," a comprehensive cultural change program to focus doctors' and nurses' attention on patients and their families.
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