Strategy Driven

NOVEMBER 24, 2010

Bob Smith (not his real name), source of the quote and Chief Operating Officer at Otis Elevator, knows that elevators tend to remain well under the radar screen until they break. The case illustrates how information technology, innovatively, insightfully and courageously deployed, can change the structure of an industry.

Magazine 51

Magazine Chief Operating Officer Newsletter Objective 51

Roundtable Talk

NOVEMBER 12, 2010

Jay Woo , CAA South Central Ontario’s Chief Operating Officer offered up this piece of advice: “Stay connected to your front line.” 2 Responses to Fast Friday with Jay Woo, COO, CAA South Central Ontario John Doe | January 4, 2011 at 3:05 PM | Funny stuff. A huge innovation that no other company has. Just ask Woo.

COO 28

COO Chief Operating Officer Blog Godin 28

Harvard Business Review

NOVEMBER 16, 2011

In 2009 Tony Scibelli, Vice President of Human Resources and Operations at Faxton-St. Luke's Healthcare learned that the Chief Operating Officer and Chief Nursing Officer were going to launch "relationship-based care," a comprehensive cultural change program to focus doctors' and nurses' attention on patients and their families.

Human Resources 15

Human Resources Chief Operating Officer Ulrich Operations 15