The Unnoticed Analyst: Can analytics succeed while going unnoticed.
Strategy Driven
NOVEMBER 24, 2010
Bob Smith (not his real name), source of the quote and Chief Operating Officer at Otis Elevator, knows that elevators tend to remain well under the radar screen until they break. The case illustrates how information technology, innovatively, insightfully and courageously deployed, can change the structure of an industry.
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