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StrategyDriven Editorial Perspective – No Free Lunch

Strategy Driven

Executives, managers, supervisors, and individual contributors are held accountable for their actions and contributes both positively and negatively. StrategyDriven Recommended Practices Highly accountable organizations benefit from the premise that there is no free lunch. Consider leaving a comment! All rights reserved.

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Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention

Strategy Driven

When you are part of a senior management team running a large business, it can be easy to become insulated from the day-to-day realities of how your company is handling its customer base. He is the author of a book, From a Good Sales Call to a Great Sales Call (McGraw-Hill, 2011). For more information about Richard, click here.

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The Steep Psychological Price of Starting Your Own Company

Harvard Business Review

Fake it until you make it" might sound like a manageable way to approach your entrepreneurial efforts, but it''s also worth considering this man-riding-a-lion analogy from EnSite Solutions CEO Toby Thomas: "People look at him and think, ‘This guy''s really got it together! He''s brave!’ —Andrea Ovans.

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Integrating Maintenance of Board Certification and Health Systems’ Quality-Improvement Programs

Harvard Business Review

The Mayo Quality Academy offers 30 courses, ranging from Lean and Six-Sigma to Human Factors and Change Management. In addition to disclosing conflicts of interest, physicians attest to participating in the QIP and report their roles (see Table 2 ). Meaningful participation standards.

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The Most Overlooked Part of Your Data Security

Harvard Business Review

This rush to upgrade, however, creates a challenge: large numbers of excess electronics must be managed and disposed of properly. Following the loss of a backup data tape in 2011, US healthcare benefits provider TRICARE was hit with eight separate privacy lawsuits, including one seeking an astounding $4.9 billion in damages.

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At Olympus and Goldman Sachs, Two Very Different Whistleblowers

Harvard Business Review

In 2011, Woodford was asked to lead the Japanese maker of optical equipment, first as president (in April) then as CEO (in September). The different implications arising from hard fact and harsh opinion are illustrated by two whistleblowers who have recently published books. Goldman settled within months for $550 million.

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The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

It was very ‘old school’ (a management style that was 40 years obsolete), though it pretended to be ‘new school.’ This archaic mindset flies in the face of progressive supply chain management, which successful companies now embrace. While frying some fish, immunity lets other more culpable ones off the hook.