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Restaurant Week (An elementary look at quality culture fundamentals)

Deming Institute

Students ran operations. Edwards Deming, the father of the quality movement, defined quality as “pride in workmanship.” Deming said that competition squeezes out intrinsic motivation while collaboration nurtures intrinsic motivation, curiosity and joy in learning. Deming, The New Economics, see reference 2, p.

Quality 51
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The Professional: Seven New Rules

Strategy Driven

Fifty years ago, we did not have television news anchors, software engineers, web designers, or cosmetic surgeons. It is not enough to be a good surgeon, a civil engineer or a litigation lawyer. Today, half of Symantec’s patents are filed by engineers from outside the United States. Copyright 2007-2011 by StrategyDriven, Inc.

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Debriefing as Continuous Improvement

Strategy Driven

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. Turn-and-burn, yank-and-bank; show me how to start the engine and get out of my way.

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The Best Companies Aren’t Afraid to Replace Their Most Profitable Products

Harvard Business Review

More than 40% of the unicorns that went public since 2011 saw their valuation stay flat or dropped. Operating managers were empowered to develop unique business models and launch derivative products by themselves to best serve each unique segment; and in the process, disrupted and competed with one another.