Avoid Doing the Wrong things Righter…But, “By What Method?”
Deming Institute
JUNE 30, 2020
Stephen Covey similarly described this concept using the metaphor of a ladder, stating, ”Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall” (Covey, 2011). To that end, Dr. Deming might well ask, “By what method” can we determine the “right” things to do?
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