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What I Learned from Leading a Tunisian Ministry During the Arab Spring

Harvard Business Review

After the toppling of Dictator Ben Ali in January 2011, whose stifling reign lasted nearly a quarter century, the country faced a rocky start to a new ruling order. I was asked to be Minister of Higher Education, Scientific Research, and Information & Communication Technologies. How could I refuse? So did we succeed?

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Why Your Customers Hate You and How to Fix It

Skip Prichard

But Nincompoopery is something different: it’s the corporate stupidity that drives customers crazy, and keeps everyone—customers, employees, managers and business owners—from getting what they want. And that’s only scratching the surface of everything we’re trying to manage in this brave new world.

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