Remove 2011 Remove Finance Remove Kotter Remove Process
article thumbnail

How to Get Health Care Employees Onboard with Change

Harvard Business Review

Twenty years ago, John Kotter pegged the failure rate at 70% and the needle hasn’t moved much since. Within a few years, we had dramatically turned around the organization’s finances, performance measures, and market share. The vulnerability and openness the team-building process established made it easier to get aligned.